Crisis Services are available by phone 24 hours a day, 7 days a week at 866.900.1229. Managers and human resources are encouraged to use this service when urgent situations arise. Be sure to identify yourself as a manager.
When an unexpected trauma occurs in the workplace, counselors provide a service called Critical Incident Stress Management (CISM). Critical incidents are defined as situations that have caused severe stress to employees and may have disrupted work productivity or may affect future productivity if not addressed. Examples of critical incidents include workplace accidents or severe life-threatening events. If an incident occurs, call the CAP and a counselor will provide support and coordinate interventions.
Providing helpful information and useful tools for managers.
Grief & Loss
The death of an active employee is surprisingly common. Some deaths may be from diseases that allow time for preparation and good-byes; others are sudden events, such as fatal heart attacks or accidents that occur with no warning. Sooner or later, supervisors may be confronted with how to support a dying employee, an employee who has a loved one dying or who has died or delivering the news of an employee death to a group. In these situations, the CAP can provide coaching to supervisors on how to support teams and individuals and can provide valuable, timely written materials. The CAP can also facilitate team meetings if requested.