Research indicates that the use of a comprehensive Critical Incident Stress Management (CISM) program significantly impacts sick time utilization, lowers the incidence of premature loss of staff, and decreases the number of disability claims against an employer.

Crisis intervention has proven an effective, front-line intervention for victims of all types of critical incidents, especially the extreme stressors that may result in psychological trauma. Critical Incident Stress Management is not psychotherapy. CISM is a comprehensive crisis intervention system consisting of multiple crisis intervention components which span the entire spectrum of a crisis. CISM is also considered comprehensive is that it consists of interventions which may be applied to individuals, small functional groups, large groups, families, organizations, or even entire communities.

Critical incidents are sudden, unexpected, often life-threatening time-limited events that may overwhelm an individual’s ability to cope effectively. Frequently, extreme critical incident stressors may result in personal crises, traumatic stress, and even Post-traumatic Stress Disorder.

The nature and impact of a critical incident may vary from person to person. It may be a bank robbery, an assault, involvement in or witness to an accident, involvement with a suicide or homicide, or any other major, potentially life-changing loss or event.